Ford Lincoln & Hyundai of Gainesville

Testimonial:
-------- Original Message --------
Subject: Customer Feedback from T. Toney
From: Tonie Toney
Date: Tue, December 06, 2011 8:20 pm
To: JLanza@GvilleAuto.com

TO: Mr. John Lanza General Manager, Hyundai of Gainesville
FROM: Tonie A. Toney, customer
REGARDING: My Experience with Your Dealership

Dear Mr. Lanza,
I have a tendency to be "long-winded" particularly when I'm pleased. There are enough people in this world who continually complain and I'm one to attempt to counter that bad human habit. The fact is, my experience with your dealership on November 29 was totally pleasant both via on-line communication, phone, and on the site.

I met you briefly on the floor on the east side of your establishment and was pleased that you had time to exchange some pleasantries with me. I, with my wife, were about to do the paperwork with Dennis Guenther on our purchase of a new Veloster. I was so very pleased with his mood, his manner and his demeanor. We felt relaxed throughout the transaction. Our questions were answered very nicely without hesitation. I was tied in knots because my money is "scared" money and I'm not accustomed to making such purchases in such a relaxed manner. I give him credit for helping me immensely to be comfortable.

The catalyst for the sale was Carlos Gonzalez. I made it clear that I was not about to drive all the way up to Gainesville (it turns out to be 64 miles) to be disappointed as I had been at Jenkins in Ocala. Their manner of dealing with me was truly an insult to my intelligence (no matter how limited). Mr. Gonzalez did not let me down. He did not merely talk the talk ? he walked the walk. I like that man and very much appreciate the manner in which he helped me.
His sales consultant was Sebastian Sevano. In my opinion, that young man is a winner, in the truest sense. I came out of there feeling very proud of him. Having retired from college teaching I have had enough experience with his generation to recognize a refreshing level of common sense and maturity in him. I had educated myself on the Veloster, particularly on the dual-clutch transmission which had concerned me at first, and it became apparent to me from the beginning that he had done his homework. He is very well informed about the vehicle. This was not the case at Jenkins ? not even with the service technician who I questioned. Sebastian was very efficient and it seemed that he skillfully anticipated my questions and concerns.

I was pleased with the communication from one end of the spectrum to the other ? from my chat with you to the dialog with the good-humored gentleman who washed the car.
Two others were nice to deal with: 1) the gentleman who installed the pin stripes who was determined to be sure that I was happy and 2) extremely knowledgeable Jason Nowacki who discussed the transmission with me and the installation of the mud guards, which, incidentally, I have received in the mail. I think my wife is going to wrap them and put them under the tree so I won't be installing them just yet.

As for the vehicle itself. What fun it is to drive! It's not perfect, and I expect that a few service bulletins will come out to clear some of the quirks ? but I'm very happy with the purchase. At age 72 it will give me the incentive to continue staying in good shape so that I can get in and out of the little puddle-jumper. The drive home was 64 miles and I've added only another 100 or so here locally. With that mixed driving I'm averaging 32 mpg which is great. This is particularly true because I'm avoiding the economy mode until I break it in in accordance with what the owner's manual suggests.

Thanks once again. I look forward to seeing you again. I do not have the e-mail addresses of most of the people I mentioned. Please forward this to them so they will know how very happy I am to have met them and to have experienced their professionalism. I received a phone call a few days ago where I was asked to rate the dealership from 1 to 10 and of course I indicated a TEN. I have yet to receive the survey which is to come but you can be sure that my response will be all tens ? higher if there is an open-ended section where I can specify.

Yours Truly,
Tonie Toney

Testimonial:
Clay Electric, an electric utility in North Florida operates a fleet of over 100 Ford vehicles in its daily work. We have used Ford of Gainesville for warranty repairs on our Ford vehicles. Ford of Gainesville's service department often exceeds our expectations for repairs on our trucks. The quality of their repair work is very good and one area where they excel is communication. We receive regular calls from the service representative with up dates on the status of our vehicle repairs and the estimated time of completion. This good communication helps us very much with scheduling and planning. Overall a very well run service department that we will continue to use.

Bryan Stanley
Fleet Manager
Clay Electric

Testimonial:
In order for Davis Gas Co. to maintain a high level of service for its customers, we must have our ford service trucks running efficiently. That's where Ford of Gainesville comes in; Ford of Gainesville's service dept. has never let us down! Their customer service is superior. They do what they say their going to when they say their going to do it, and it's done efficiently and correctly. If there is a need to alter the plan their communication with us is timely with specific corrective action to be taken. It's a pleasure doing business with an organization that is truly interested in there customers.

Sam LeNeave
Davis Gas Co.
Gainesville, FL.

Sales: (866) 488-3198

Customer Testimonials

Contact Information

Hours